Privacy policy

Your privacy is important to us.

Any personal information that we hold will be used solely by Bark Essentials/Dunston Lodge Ltd for shipping and marketing purposes (as outlined below). We will not share this information with any other business, entity or person. We will hold your personal information in a safe, confidential and secure environment. If you object to your personal information being used in the way outlined in this privacy statement, please do not register your details with us.

Payment for purchases is done via the Protx secure online payment facility and, as such, any information you provide when paying will be stored by Protx. If you have any concerns regarding Protx, you should read the Protx privacy  statement and terms and conditions at http://www.protx.co.uk/privacy.asp before placing an order with us. Bark Essentials/Dunston Lodge Ltd is not responsible for Protx's operations, including but not limited to their information practices.

This policy may be revised over time. Any material changes will be effective only after we provide you by email with at least 30 days' notice of the amended Privacy Policy. We will post the amended Privacy Policy on our Website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone.

Children are not eligible to purchase our products online and we ask that minors (under the age of 18) do not submit any personal information to us or make any purchases.

If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Bark Essentials/Dunston Lodge Ltd to you. We retain these records in order to measure and improve our customer service. We may, over time, delete these records if permitted by law.

We collect, store and process your personal information on servers located in the United Kingdom and operated and accessible solely by Bark Essentials/Dunston Lodge Ltd. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products, and 4) to improve our products and services.

Bark Essentials/Dunston Lodge Ltd will not sell or rent any of your personally identifiable information to third parties. We will not share any of your personally identifiable information with third parties.

We communicate with users on a regular basis via email to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to send information about important changes to our products and services, and to send notices and other disclosures required by law. We also use your e-mail address to send out marketing communications including offers, newsletters and customer surveys.

If you have any questions about this privacy statement, our information practices, or your dealings with Bark Essentials/Dunston Lodge Ltd, please contact us.