Terms & conditions

Shopping:

To place an order, simply click on the image or item title to view the full item description and proceed to checkout. Payment can be either by Credit or Debit Card using PROTX Payment Systems Provider, UK Postal Order or UK Cheque which will need to clear before goods are posted. Please make cheques payable to Dunston Lodge Limited (Please allow extra time for goods paid by cheque as items cannot be disptached until cheques have cleared).

Data Protection:

The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so.

Delivery Information:

Deliveries are usually carried out by Royal Mail. We aim to dispatch all orders within 5 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control. However, we will endeavour to contact you if we are aware of this prior to dispatch.

Postage and Packaging:

We do not charge for delivery within the UK.  If you are purchasing for delivery overseas please contact us for a delivery quotation.

Returns Policy

Unwanted goods

Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused. The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit.

Faulty goods

In the unfortunate event of faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt. This does not affect your statutory rights.

Accuracy

Bark Essentials have used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.

Copyright

All original content and images on this web site are protected by copyright. They may not be used in whole or part without prior written consent of Bark Essentials.